CoinAuto Shipping Terms & Conditions

1. Definitions

• Bill of Lading: A document provided by the Carrier at delivery documenting the Shipment details, vehicle condition, Point of Origin, and Destination.
• Carrier: A licensed motor carrier of property or a carrier of goods by sea.
• Customer: The individual, company, or entity ordering the transportation.
• Destination & Point of Origin: The Shipment drop-off and pick-up locations designated by the Customer.
• Order & Order Confirmation:The Customer's request for transportation and the written confirmation containing details like dates and quoted rate.
• Logistics Partner: A transportation broker arranging freight through third-party Carriers; Logistics Partner is not a Carrier.
• Shipment:The Customer's property (automobile) arranged for transport.

2. Services

Logistics Partner will arrange for the transportation of your Shipment by Carriers. Logistics Partner never takes custody of, transports, or assumes liability for the Shipment. We will provide estimated dates, but delays may occur prior to or during transport due to weather, government regulations, or mechanical problems; therefore, Logistics Partner cannot guarantee delivery dates or times.

3. Customer Responsibilities & Warranties

• Accuracy & Condition:You are solely responsible for the accuracy of your Order details (year, make, model) and the Shipment's condition at the time of booking.
• Preparation & Prohibited Items: The Shipment must be tendered in an operable condition with no more than a quarter tank of fuel, without loose parts or fragile accessories, and must not contain explosives, weapons, pets, drugs, or illegal goods.
• International Compliance: Customer warrants they will comply with all applicable laws, including the customs laws, import, and export regulations of any country to, from, or through which the Shipment may be carried. You agree to furnish all necessary documents to comply with these rules.

4. Pickup and Delivery

• Location Modifications: Changes to pickup or delivery locations may be necessary due to municipal zoning restrictions, road conditions, or narrow streets.
• Inspection at Origin: At pickup, the Customer or their Agent must carefully inspect the Shipment with the Carrier, note any pre-existing damage on the Carrier Form or Bill of Lading, and sign it. Photographing the vehicle from all angles is strongly urged.
• Inspection at Destination:Upon delivery, you must inspect the Shipment for transit damage in the Carrier's presence and clearly notate any new damage as an exception on the Bill of Lading.
• Waiver of Liability: Signing the Bill of Lading without noting damage—regardless of lighting or weather conditions—serves as confirmation that the Shipment was received in satisfactory condition, releasing Logistics Partner and the Carrier from further responsibility.

5. Carrier Responsibilities

The Carrier will pick up and deliver the Shipment as close to the designated locations as legally and safely possible, and transport the vehicle in a commercially reasonable manner. Customer understands they may also be subject to the Carrier's own terms, conditions, or tariffs.

6. Fees and Payment

Customers will prepay estimated Order costs in full without offsets or chargebacks, as presented at the time the Order details are confirmed. If a Carrier incurs additional costs due to your failure to meet obligations, you may be issued a final invoice for the outstanding balance, which will accrue an interest rate of 1.5% per month if unpaid. If you refuse delivery, the Shipment may be placed in storage at your expense.

7. Cancellation and Refund Policy

You may cancel an Order for a full refund at any time prior to the dispatch of a Carrier. If you cancel an Order after a Carrier has been dispatched to the Point of Origin, we may deduct from your refund a reasonable cancellation amount based on the actual loss, costs, expenses, or charges incurred as a result of the cancellation. This may include, but is not limited to, Carrier dispatch costs, lost time, administrative costs, fuel or travel expenses, and any additional costs associated with uncommon, remote, or rural routes. After deducting the applicable cancellation amount, we will refund the remaining balance to you. All cancellations must be submitted in writing via the email address listed on your Order Confirmation.

8. Loss, Damage, or Delay Claims

• Broker Liability: As a property transportation broker, Logistics Partner is not liable for cargo loss or damage claims for any reason.
• Excluded Damages: Logistics Partner and Carriers are not responsible for auto rental fees, standard wear-and-tear (scratches, scuffs), damage to mechanical functions/undercarriage, leaks, broken windows from weather/road hazards, tire damage (unless noted), or damage caused by freezing. Losses caused by Acts of God, political unrest, terrorism, or strikes are also excluded.
• Filing a Claim: The liable party for valid claims is the Carrier, not Logistics Partner. You must promptly report such claims to Logistics Partner no later than 24 hours of delivery to receive relevant Carrier documents. All claims for damage must be computed at actual cost and require at least two (2) repair estimates.

9. Indemnification & Limitation of Liability

• Indemnification: You agree to indemnify, defend, and hold Logistics Partner and its Carriers harmless against any losses, judgments, penalties, or expenses arising from the acts or omissions of the Customer or their agents.
• Limitation of Liability:Logistics Partner's total cumulative liability for any claims may not exceed the total fees paid by the Customer. Logistics Partner disclaims all warranties or representations, expressed or implied, including warranties of merchantability or fitness for a particular purpose. Under no circumstances will Logistics Partner be liable for indirect, incidental, special, or consequential damages.

10. Arbitration & General Provisions

• Arbitration: Any controversy or claim arising out of these Terms shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre in accordance with the Arbitration Rules of the Hong Kong International Arbitration Centre for the time being in force, which rules are deemed to be incorporated by reference in this Clause. This arbitration agreement shall be governed by Hong Kong law. The seat of the arbitration shall be One. The Tribunal shall consist of one arbitrator. The language of the arbitration shall be English. The award shall be final and binding on the Parties. Judgment upon the award may be entered by any court having jurisdiction thereof or having jurisdiction over the relevant Party or its assets.
• Governing Law: These Terms will be construed in accordance with the laws of Hong Kong SAR.
• Entire Agreement: These Terms constitute the entire agreement between Customer and Logistics Partner, supersede all prior representations, and may not be assigned by the Customer without prior written consent.